Privacy Policy

This Privacy Policy explains how Michael McLaughlin, doing business as Clawmark AI (“Clawmark,” “we,” “us,” or “our”), collects, uses, and protects information when you visit clawmarkai.com, talk with our AI agents, or otherwise use our services (the “Services”). This policy describes our practices; it does not replace consent where consent is required.

Information We Collect

We collect the following categories of information:

• Information you provide. Your name, business name, role, industry, phone number, email address, and any other details you share when you speak or chat with our AI agents or contact us directly.
• Conversation content. Transcripts, and where applicable recordings, of your voice and chat sessions with our AI agents, used to respond to you, follow up, and improve the Services.
• Information collected automatically. Standard usage and device data such as your browser type, device, pages viewed, and general interaction with the site.

How We Use Information

We use the information we collect to:

• Respond to your questions and qualify your inquiry.
• Schedule, confirm, and remind you about consultations.
• Send account, scheduling, and customer-care messages, including text messages where you have consented.
• Operate, maintain, secure, and improve the Services.
• Comply with legal obligations and enforce our agreements.

Website Analytics and Your Choices

We use aggregate website statistics to improve our content, navigation, performance and inquiry experience. We measure visits, referral sources and interactions with public pages. These statistics can include the public page, browser and device type, approximate location, time, and fixed interaction labels, such as a demo start, FAQ expansion or consultation-request acknowledgement.

Our website analytics do not set analytics cookies or use our voice and chat session identifiers as analytics properties. Our hosting provider derives a short-lived visitor hash from the incoming request and discards that visitor identity after 24 hours. This is not a promise that all analytics records are deleted after 24 hours. Aggregate statistics are retained for reporting and comparison over time. We do not include conversation text, names, email addresses, phone numbers, private record identifiers or entered form content in analytics event bodies. Our hosting infrastructure receives the network information needed to handle requests. We discard URL query parameters and fragments from analytics payloads and exclude private pages and unapproved referrers.

You can turn off optional analytics below. We store only that preference in this browser, without a visitor identifier. Global Privacy Control and Do Not Track also disable this optional collection. We do not use these analytics to identify or profile individuals, build advertising audiences, track people across sites or replay sessions.

Voice, chat and consultation requests use separate storage needed for continuity, access protection and duplicate-request prevention. Your appearance preference is also stored separately. Disabling optional website analytics does not disable those service functions.

SMS / Text Messaging

Consent. We send text messages only to individuals who have opted in. You may provide consent during a voice or chat conversation with our AI agent, where you confirm that you agree to receive text messages at the mobile number you provide. We record the date and time of your consent.

Message types. Messages may include appointment confirmations and reminders, scheduling updates, and customer-care responses related to your inquiry.

Frequency and rates. Message frequency varies. Message and data rates may apply.

Opt-out and help. You can cancel at any time by replying STOP to any message. Reply HELP for help, or contact us at michael@clawmarkai.com.

No sharing of mobile data for marketing. Mobile information and phone numbers collected for SMS purposes will not be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. With vendors who help us operate the Services (for example, telephony and messaging, calendar and email, hosting, and AI providers), who are permitted to use the information only to provide services to us.
• Legal and safety. When required by law, or to protect our rights, users, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

As stated above, mobile opt-in information and SMS consent are excluded from all sharing and are never provided to third parties for marketing purposes.

AI Agent Interactions

Some of your interactions with Clawmark are handled by automated AI agents over voice and chat. These conversations may be recorded and transcribed for quality, follow-up, and improvement of the Services. Our agents help with scheduling and general questions and do not provide professional, legal, or financial advice.

Call Recording and Consent

Notice. Voice calls with our AI agents may be recorded and transcribed for quality, training, follow-up, and improvement of the Services. Before you begin a voice call on our website, we display a clear notice that the call is recorded.

Your consent. By choosing to start a voice call after seeing that notice, you consent to being recorded. We record the date and time of your consent together with the session. If you do not wish to be recorded, do not start the call, and you can use chat or email instead.

Access and storage. Recordings are stored privately and are accessible only to Clawmark and the service providers that help us operate the Services. You may request access to, or deletion of, a recording by emailing us at michael@clawmarkai.com.

Data Retention

We retain personal information for as long as needed to provide the Services, follow up on your inquiry, comply with our legal obligations, resolve disputes, and enforce our agreements. We delete or de-identify information when it is no longer needed for these purposes.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time by replying STOP. To make a request, email us at michael@clawmarkai.com. We will respond as required by applicable law.

Children’s Privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected here, and your continued use of the Services means you accept the updated Policy.

Contact Us

Questions about this Policy or your information can be sent to:

Clawmark AI (Michael McLaughlin, sole proprietor)
michael@clawmarkai.com
611 San Luis Rd, Berkeley, CA 94707